Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Comfortable rooms
Attentive staff
Limited dining options
Challenging access
8.0/10
Great
Rooms
8.6
Location
7.6
Service
9.0
Dining
7.2
Guest reviews
8.0/10
based on 5 reviews
9.1
9.1/10 based on 1355 reviews
Victor
United States,
May
2024
8.2/10
The hotel offers spacious and cozy rooms decorated in Japanese style, featuring firm but comfortable king beds, a desk, and a small couch. The rooms are huge, including the bathroom, making it ideal for families with older children. However, the location may not be as convenient for exploring the main tourist spots in Kyoto.
Rooms
9.0
The rooms are spacious and cozy, perfect for a family stay.
Service
9.0
The welcoming Japanese-style service was exceptional, assisting with temple reservations and providing portable Wi-Fi.
Location
7.0
The hotel is situated in a quiet residential neighborhood near the Kyoto Imperial Palace, with easy access to the gardens but slightly far from popular tourist attractions and restaurants.
Dining
8.0
The dining experience offers a mix of delicious Western and Japanese choices, though some may find the prices overpriced for what is served.
Facilities
8.0
The hotel facilities are great, offering everything you need for a comfortable stay.
Jacob
United Kingdom,
April
2024
8.6/10
I found the hotel to be cozy and welcoming, offering comfortable rooms and top-notch service. The location was charming, creating a peaceful atmosphere. However, dining choices were limited, and the access to the hotel had some challenges.
Rooms
9.0
The room, including the bathroom, was huge, immaculate, and attractive. Very comfortable for a delightful stay.
Service
9.0
The staff was near the Imperial Palace, extremely polite, attentive, and genuinely helpful, going above and beyond to assist with any requests like securing a visit to Saiho-Ji Temple or providing additional amenities.
Location
8.0
Nestled in a residential neighborhood, the hotel offers a tranquil setting away from the bustling town center, with access to authentic local spots like a sushi bar. Although not in the heart of the city, it exudes a serene charm.
Dining
8.0
The restaurant served a variety of delicious dishes, with plenty of vegetarian options to choose from. The dining experience was excellent, matching the hotel's overall quality.
Facilities
9.0
The hotel provided essential facilities such as room service, dry cleaning, housekeeping, shuttle service, free shuttle service, and a warm welcome drink upon arrival for added convenience.
Comfortable rooms
Limited dining options
Caroline
United States,
April
2024
7.8/10
The hotel offers spacious rooms with great amenities for children to enjoy the environment, although it is a little far from the subway station. The exceptional service, apart from one night manager, goes the extra mile to meet our needs. The dining experience is wonderful but somewhat expensive, and the location could be more central. Overall, a comfortable stay with friendly staff and good facilities.
Rooms
8.0
The large-sized rooms are very quiet and come with a shower and great amenities for children.
Service
9.0
The service is exceptional and really satisfying our needs.
Location
7.0
The hotel is a bit far from the downtown area but provides a shuttle service to the subway station.
Dining
7.0
The dining options are good but slightly expensive considering the non-central location.
Facilities
8.0
The hotel offers a useful shuttle service and good dining options despite being away from the city center.
Andrew
United States,
October
2023
8.2/10
The hotel had large twin beds pushed together, which may not be the most comfortable for a couple, but overall the rooms were lovely, stylish, spotlessly clean, and very comfortable, with every amenity you could think of. The service was beyond helpful and friendly, going out of their way to assist guests. The location was quiet yet close to shopping and restaurants. The dining experience was good, especially the bakery goods, but could offer more variety. The facilities were excellent, nicely laid out, ample in size, clean, and well equipped.
Rooms
8.0
The rooms were stylish, clean, and well-equipped but had large twin beds pushed together.
Service
9.0
The service was beyond helpful and friendly, with staff going out of their way to assist guests.
Location
8.0
The hotel is in a quiet area yet close to shopping and restaurants.
Dining
7.0
The dining experience was good, especially the bakery goods, but could offer more variety.
Facilities
9.0
The facilities were excellent, nicely laid out, ample in size, clean, and well equipped.
Frederick
United Kingdom,
July
2023
8.0/10
The hotel offers spacious and immaculately clean rooms with a sitting area, making our visit pleasurable. The shuttle bus service to the nearest train station every 20 minutes is very convenient. However, the dining experience was underwhelming with few options.
Rooms
9.0
The rooms were very spacious and immaculately clean, providing a comfortable stay with a sitting area.
Service
9.0
The service was excellent. The staff were tireless in reuniting us with our goods and the concierge service was top-notch.
Location
8.0
The hotel is in a quiet residential area close to the Imperial Palace and a bit away from the tourist groups. It's near the railway station and within walking distance from the Kyoto Imperial Palace.
Dining
6.0
The dining options were limited, but the buffet style breakfast had separate Asian and Western options in different restaurants.
Facilities
8.0
The hotel has a shuttle service and built a light exclusion system in the room for a comfortable stay.